Greetings from CileHR
25 years old US Based product company is hiring fresher, please find the job details below
JOB DESCRIPTION
Tile- Product Support Engineer
Experience- Freshers
Location - Bangalore
Industry - Product Based Company
Experience- Freshers
Location - Bangalore
Industry - Product Based Company
ROLES AND RESPONSIBILITIES-
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Diagnose and troubleshoot software and hardware problems
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Prioritize and manage several open issues at one time
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Diagnose and troubleshoot software and hardware problems
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Prioritize and manage several open issues at one time
SKILLS REQUIRED
Basic knowledge on SQL
Willing to work in shifts
Basic knowledge on SQL
Willing to work in shifts
Qualification
Any Graduate from Computers background
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